Skip navigation links
  My Booking
Forgot your booking reference?

Enter your email address and we will send your reference number to this address.

Email sent.

Your booking reference has been emailed to you.

Reference number not found

We have been unable to locate a current booking using this email address. Please Contact Us using this link

Re-enter email address.

UK Driving Licence Changes, June 2015

What has changed?

The rules have changed for people who hold a UK driving licence. As of June 8th 2015, details of any endorsements / penalty points are now kept online – and not on your driving licence or paper counterpart.

So when you hire a car, you will need to visit the DVLA* website before you pick your car up, in case the counter staff need to see this information. The website will give you a ‘licence check code’, which is only valid for 21 days.

* The Driver and Vehicle Licensing Agency is the government department that issues driving licences in Great Britain and keeps track of drivers’ endorsements and disqualifications.

Does this affect me?

This affects you if you’re planning to drive a hire car and your driving licence (whether paper or photocard) was issued in England, Wales or Scotland.

If you have a photocard licence, you shouldn’t need your paper counterpart ever again. However, some car hire companies might take time to get used to the new system, so we still recommend you take your counterpart (and licence!) when you pick your car up. 

We can tell you what some car hire companies require, so you know exactly what you need to do before you travel. To check, simply select the region you are visiting and the company supplying your car using the drop-down boxes below. If your region or supplier are not listed, we recommend that you take your licence check code anyway, for your own peace of mind, if it is requested.




What should I do?

Less than 21 days before you pick your car up, you should:

  1. Log in to View Driving Licence, using your driving licence number, postcode and National Insurance number 
  2. Click ‘Share your licence information’ 
  3. Click 'Create a code'
  4. Download a summary of your licence information
  5. Print your summary*.

* If you can’t print your summary, the best thing to do is write down the ‘licence check code’ the website gives you, along with the phone number (0044 300 790 6801).

What will happen at the counter?

There are three ways the counter staff can find out whether you’ve had any endorsements:

  1. You can show them your printed summary (from View Driving Licence)
  2. They can visit the site, using your licence check code*
  3. You can call the DVLA on 0044 300 790 6801**.

Different companies might prefer different ways of checking, which is why the DVLA is giving them three options – but don’t worry! As long as you have your printed summary, you will have the information and the code.

If you have already chosen your car, your car's terms and conditions will tell you what the counter staff will need to see at pick-up. 

* Remember: This code will only be valid for 21 days. 

** Monday to Friday 08.00-19.00. Saturday 08.00-14.00.

What if I don't have a code — or my code has expired?

You could log in to the website at the counter, as long as you know your National Insurance number, postcode and driving licence number. Just remember: if there isn’t any Wi-Fi available, your phone / tablet / laptop must be able to access the internet by itself (which can be expensive when you’re abroad). 

If the counter staff speak English and you’re there during office hours, you could call the DVLA on 0044 300 790 6801.

It’s possible that the staff won’t ask for your code, print-out or counterpart, but why take the risk? You want to be certain nothing will go wrong – and if you follow the steps on this page, nothing will!

Compare car hire


What would you like to chat about?

Did you know? You can change your booking online right now.


All our agents are busy right now. Please try again later.


We're closed for the day. Our opening times are:

Monday Xam - Xpm
Tuesday Xam - Xpm
Wednesday Xam - Xpm
Thursday Xam - Xpm
Friday Xam - Xpm
Saturday Xam - Xpm
Sunday Xam - Xpm
By continuing, you accept that telecoms company Mitel will process your details.


Please wait

One of our team will be with you soon.

Did we answer your question / solve your problem on this occasion?*
Would you like us to email you a transcript of this chat?*


We will use your feedback to improve our responses.


One of our team will be with you soon.

Are you the main driver?


Please could you ask the main driver to contact us? We can't discuss bookings with anyone else for data protection reasons.

By continuing, you accept that telecoms company Mitel will process your details.

Is that right?

Unfortunately, we couldn't find a booking with those details.


Unfortunately, something went wrong. While we look into it, please restart the chat so we can connect you to an agent.