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Terms and Conditions

Included in the Rental Price

Insurance, Covers and Waivers

Collision Damage Waiver (CDW)
Collision Damage Waiver (CDW) limits the driver’s liability in the event that the rental car is damaged, subject to the terms of the rental agreement.
Rather than the full cost, the driver is generally only responsible for the first portion, known as their ‘excess’.
This protection applies to all authorised drivers of the rental car.
Third-Party Liability (TPL)
Third-Party Liability (TPL) covers the driver’s liability for damage to any property, excluding the rental car itself. TPL also covers injuries suffered by other people, whether or not they are in the rental car, subject to the terms of the rental agreement.
Theft Protection (TP)
Theft Protection (TP) limits the driver’s liability for costs incurred by the theft of the rental car – or damage incurred by the theft or attempted theft – to an ‘excess’ amount, subject to the terms of the rental agreement. TP does not cover personal effects, which may be covered by the driver’s own travel or household policies.

Included at no extra cost

Local Taxes
Premium Location Surcharge
Road Fee / Road Licensing Fee

Mileage / Kilometres

Unlimited miles.

Not Included in the Rental Price

Mandatory Local Charges

Valeting Fee - Whatever your rental agreement, you will be required to pay a cleaning cost if the vehicle requires more than the usual standard cleaning on its return to restore it to its pre-rental condition, allowing for fair wear and tear.

Driving Charges

A Senior Driver Fee will apply for customers over the age of 71 - £ 0.00 per day, including tax.
Customers are responsible for all toll fees, congestion charges, speeding tickets, parking fines & traffic fines - and all associated administration costs.

What you need at pick-up

Acceptable forms of payment

You are required to have a Credit Card for this booking.
The main driver must be in possession of a Credit Card in their own name when picking up the car. The Card must have enough available funds to cover the excess / deposit amount (which will be blocked on the Card for the duration of the rental). The Card will also be required to pay for local fees, extra equipment and anything purchased additionally at the car hire counter.
Cash and Debit cards are not accepted.

Accepted Credit Cards

American Express
MasterCard
Visa

Please Note:

This company will not accept prepaid, recharge or virtual credit cards – or any card on which the relevant characters are not raised (‘embossed’).
Visa Dankort cards are not accepted.
Not all car hire companies accept Chinese UnionPay credit cards. Please check the UnionPay website for details.

Licence Requirements

When picking the car up, the main driver and any additional drivers will need to provide a full driving licence in their name.
All drivers must have held their driving licence for at least 1 years.
An International Driving Licence is required for drivers from outside the European Union.

DVLA Clauses & Rules

If you hold a UK driving licence, details of any endorsements / penalty points will be kept online (not on your driving licence or paper counterpart) as of June 8th 2015.
Different car hire companies may prefer different ways of checking your driving licence details. As this car hire company have not yet confirmed how they will check, we strongly recommend you read http://www.rentalcars.com/en/magazine/press/uk-driving-licence-changes/ before you go to pick your car up.

Forms of Identification

Two additional forms of ID are required to confirm home address, one of which must be a statement for the card being used for the deposit at the car hire counter. The other should be a formal document (utility bill, council tax bill, etc). These must be dated within the last 3 months.
A passport or identity card is required.
An address check may need to be conducted before the car can be released.
International customers must provide travel documentation confirming dates of arrival in and departure from the UK.

Rental Voucher / eVoucher

When picking the car up, the main driver must present their Rentalcars.com Voucher / eVoucher, which is issued after your booking is confirmed
At pick-up, the car hire company will require EITHER a printed copy of the customer's voucher OR an eVoucher. If this is not presented, the car hire company may not allow the car to be picked up, or may charge again for the rental.

Age Requirements

Minimum age limit for this car is 30.
The car hire company’s age-related charges and restrictions will apply to all additional drivers.

Arrival Details

Flight Details - If you are arriving by plane, you must inform us of your arrival flight number at least 3 days before your rental is due to start. If you do not, we cannot be held responsible if your plane is delayed and as a result your car is not available. Please ensure that you enter your flight number and not any other number the airline may have sent you, such as a confirmation number.
If you have already completed a booking without supplying your flight details, you can add them on our website, using the ‘My Booking / My Account’ section.

Deposits, Excess and Cover

Cover Information

Insurance Information
All rental cars must have Collision Damage Waiver (CDW) and Theft Protection (TP). Both policies will be either:
  • included in our package, or
  • purchasable from the car hire company, or
  • provided by the customer's credit card company.

Optional Covers and Waivers available at counter

Collision Damage Waiver (CDW) limits the driver’s liability in the event that the rental car is damaged, subject to the terms of the rental agreement.
Rather than the full cost, the driver is generally only responsible for the first portion, known as their ‘excess’.
This protection applies to all authorised drivers of the rental car.
Third-Party Liability (TPL) covers the driver’s liability for damage to any property, excluding the rental car itself. TPL also covers injuries suffered by other people, whether or not they are in the rental car, subject to the terms of the rental agreement.
Theft Protection (TP) limits the driver’s liability for costs incurred by the theft of the rental car – or damage incurred by the theft or attempted theft – to an ‘excess’ amount, subject to the terms of the rental agreement. TP does not cover personal effects, which may be covered by the driver’s own travel or household policies.
Super Collision Damage Waiver (SCDW) reduces the driver’s liability in the event that the rental car is damaged, limiting their legal obligation to pay for repairing or replacing the car, subject to the terms of the rental agreement.
Rather than the full cost, the driver is generally only responsible for the first portion, known as their ‘excess’ – and in many cases, this excess is set at zero, meaning the driver’s liability is waived entirely.
This protection applies to all authorised drivers of the rental car.

Cover Arrangements

Cover Agreements

At the car hire counter, you may decide to buy additional cover to reduce or remove your excess, or to cover things your Collision Damage Waiver (CDW) doesn’t, such as tyres and windscreen. 
Please note: if you do, the contract will be between you and the car hire company. Since Rentalcars.com will not be involved at all, we won’t be able to help if you’re dissatisfied with the cost of the policy or the cover it provides. 
Please make sure you read the terms and conditions of the cover you receive when signing the rental agreement at pick-up, to find out about the policy’s exclusions and limits.
Policies normally exclude things such as windscreens, glass, wheels, tyres, undercarriage, interior, personal belongings, towing charges & off-road time – as well as any ‘extra equipment’ hired from the car hire company, such as child seats and GPS devices.
Note that your cover will be invalidated by negligence, refuelling errors or breaking the terms of the rental agreement (for example, by driving under the influence of alcohol or drugs).

Fuel Policy Options

Full to Full
The car’s fuel tank will be full or part-full at pick-up. At the end of the rental, it should be dropped off with the same amount of fuel.
If it is dropped off with less, the customer will be charged for the missing fuel. The charge for this fuel will depend on the size of the car's fuel tank and the car hire company’s pricing policy.
The customer will be required to leave a deposit for the fuel – usually in the form of an amount blocked on (rather than removed from) a credit card on signing the rental agreement.
The car hire company may allow or require the customer to pay for fuel at pick-up instead.

Extra Services (Payable at Counter)

One-Way Rentals

If you arrange to pick the car up in one location and drop it off in another, the car hire company may charge a one-way fee to cover the cost of returning the car to the original location.
Prior notification is required for all one-way rentals. If you drop the car off at a location other than the one originally agreed; you will incur a 'Penalty' from the car hire company.
The cost of this service will be confirmed after you have made the booking and we have confirmed with the car company that this would be allowed.

Cross-Border and Boundary rules

Customers whose travel plans include driving outside the country of rental (or crossing borders or travelling to different islands within the same country) must advise us before they pick the car up. Restrictions may apply for certain countries which may require the customer to pay additional fees.
Customers must inform the car hire company of any cross-border travel as restrictions may apply in certain countries where the car cannot be taken.
Customers whose travel plans include driving outside the country of rental (or crossing borders or travelling to different islands within the same country) must return the car to the original pick-up location.

Taxes & Fees

Any additional services will be subject to any applicable sales taxes and location fees.

Extra Equipment (Payable at Counter)

Pay local extras equipment

Additional extras should be requested at the time of booking, and paid for (directly to the car hire company) at the time of pick-up. Please note that Rentalcars.com cannot guarantee their availability - and that prices are controlled by the car hire company and may be subject to change.

Extra Equipment Conditions

Additional extras will be subject to any applicable sales taxes and location taxes.

Additional Drivers

The cost to add an additional driver is £ 10.00 excluding tax, per day.
The car hire company’s age-related charges and restrictions will apply to all additional drivers.

Important Information

Rentalcars.com Important Information

To make sure you understand the rules and laws about driving hire cars at home and abroad, it’s essential you read the Terms & Conditions in full before you leave to pick your car up.

In particular, please make sure you know what documents and other paperwork you must take with you (e.g. driving licence, forms of identification, and payment cards) and what you’ll need to pay for at the car hire counter. If you don’t have everything you need, the car hire company may not let you pick the car up.
By making this booking, you are confirming that you have read and accept our Terms & Conditions.

When you pick your car up, the car hire company will need you to sign a rental agreement. Please make sure you read it carefully – and if anything is not clear, discuss it with the car hire company before you sign.

If you are dissatisfied with any aspect of your rental, it’s very important you discuss this at the time with the car hire company. If you are not satisfied with their response, please visit our Contact Us page and tell us about it.
If you have any questions, please don’t hesitate to contact us. You’ll find our opening hours and contact information on the Contact Us page of our website.
If you are having any problems with your hire car, please call the car hire company.
If you need any other support during you rental, please call Rentalcars.com.
Both phone numbers can be found on the Confirmation Voucher, in the section “Help on the road”.
Information Regarding Exchange Rates and Fees
Please note that Rentalcars.com cannot be held responsible for any fluctuations in exchange rates or any fee your bank or credit card issuer may also charge. So the amount that appears on your credit card statement may differ from the amount you saw when you made your booking. Equally, should we credit your account with any money, we will refund the exact amount initially charged.
Our full Terms & Conditions can be viewed at http://www.rentalcars.com/TermsAndConditions.do

Car Hire Company Important Information

Accident or Breakdown - In the event of a breakdown, accident or mechanical difficulties, you must call the car hire company immediately. They must give authority for repairs or replacement cars. Please keep copies of all documentation you are asked to complete. This may be needed if you wish to make a claim. For accidents, a police report and an incident report from the car hire counter will be required.
Roadside Assistance - Most car hire companies will provide some kind of emergency roadside assistance service, for which you may have to pay extra. When you pick your car up, please make sure you find out where the paperwork is kept. In most cases, it’ll be in the glove box or attached to the sun visor.
Lost Keys - If you lose your key(s), you will be charged the cost of replacement.
Seatbelt - Whatever country you’re driving in, driver and passengers must wear seatbelts if fitted, wherever they’re sitting in the car.
Please be aware that all cars have a non-smoking policy. Fines will apply if this policy is not adhered to.
Price Calculation - Prices are based on the pick-up and drop-off times and dates that you agree before your rental starts. If you pick the car up any later or bring it back any earlier, you will not receive a refund for unused time.
Flight Details - If you are arriving by plane, you must inform us of your arrival flight number at least 48 hours before your rental is due to start. If you do not, we cannot be held responsible if your plane is delayed and as a result your car is not available. Please ensure that you enter your flight number and not any other number the airline may have sent you, such as a confirmation number.

If you have already completed a booking without supplying your flight details, you can add them on our website, using the ‘My Booking / My Account’ section.
At pick-up, the customer may choose to take a different car, rather than the one reserved for them.
If they do, they may be charged an additional premium, even if the new car is smaller than their original choice.
If you are involved in an accident; and the car "Rolls Over" onto the roof; you may be asked to pay an additional fee on top of the excess amount.

Cancellations, No Shows & Amendments

Cancellation of Fully Prepaid Bookings
  • If you cancel 48 hours or more before your rental is due to start, the money you’ve paid will be refunded.
  • If you cancel in the 48 hours period before pick-up, the money you’ve paid will be refunded, minus the cost of a 3 days rental:
    • if you had booked the car for less than 3 days, there won’t be any additional charge, but you won’t receive any refund.
  • If you fail to turn up at the agreed time and date, and/or to provide all the necessary documentation, and/or to provide a credit card with enough available funds on it, the car hire company may refuse you the car. If that happens:
    • if you call us from the counter, the money you’ve paid will be refunded, minus the cost of a 3 days rental
    • if you do not call us from the counter, you’ll receive no refund.
Cancellation of Deposit Bookings
  • If you cancel 48 hours or more before your rental is due to start, you'll receive a refund of the money you've paid, minus the deposit.
  • If you cancel less than 48 hours in advance, but before your rental is due to start, you'll receive a refund of the money you've paid, minus either the deposit or the cost of a 3 days rental, whichever is greater.
    • If you had booked the car for less than 3 hours, there won't be any additional charge, but you won't receive any refund.
No-Show
A ‘No-show’ is when you:
  • wish to cancel but don’t tell us before your rental is due to start, or
  • fail to pick the car up at the arranged time and date, or
  • fail to provide the documentation that’s required to pick the car up, or
  • fail to provide a credit card in the main driver’s name with enough available funds on it.
In all of these cases, you’ll receive no refund of the money you’ve paid.
The car hire company reserves the right to refuse the car to any customer who fails to arrive on time with all necessary documentation and a credit card with enough available funds for the car’s deposit. In such a case, unless the rental has been cancelled in advance, the customer will not be entitled to a refund.
Amendments
You can amend your rental online, free of charge, at any point before your rental is due to start. Certain amendments could affect the rental price, such as location, car group or time or date of rental, if it does you will be charged at the current published price, which may be different from what you originally paid.
Please call us if your pick-up time is less than 48 hours away and you wish to amend your booking.
Please note: prices are based on the pick-up and drop-off times and dates that you arrange before your rental starts. If you pick the car up any later or bring it back any earlier, you will not receive a refund for unused hours or days.

Company Registration Details

Rentalcars.com, registered trademark of TravelJigsaw Limited, registered office office at 100 New Bridge Street, London, EC4V 6JA, company number: 05179829. VAT number: GB 855349007