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Rental checklist

What you’ll need at pick-up

  • Driving Licence

    When picking the car up, the main driver and any additional drivers will need to provide a full driving licence in their name.

    For drivers whose national licence has a photocard licence and a secondary paper counterpart licence, both parts will be required when collecting the vehicle.

    Customers should email the details of any endorsements / penalties on their driving licence to Rentalcars.com, as they might be refused the car at the counter.

  • International Driving Permit

    An International Driving Permit is required if the driving licence is printed with non-Roman Alphabet.

    An International Driving Permit is required for drivers from outside the European Union.

  • Identification

    A passport or identity card is required.

  • Identity Cards

    Non-EU citizens residing in Italy for more than one year must produce an Italian driving licence and either their passport or identity card to pick the car up. All documents must have been issued at least 1 years before pick-up.

  • Voucher / eVoucher

    When you pick your car up, the counter staff will need to see your Rentalcars.com voucher/eVoucher, which you receive when your booking is confirmed.

    Your Rentalcars.com voucher proves that the main driver has booked and paid for the car.

    At pick-up, the car hire company will require EITHER a printed copy of the customer's voucher OR an eVoucher. If this is not presented, the car hire company may not allow the car to be picked up, or may charge again for the rental.

Important information

Things you need to know about your car

  • Not Included in the Rental Price

    This section shows charges that you’ll pay at the counter because of where you're picking your car up, who's driving, and where you go during your rental.

    This section doesn’t show other over-the-counter costs, such as charges for fuel, child seats or additional services. You’ll find details of other charges in other sections of these terms and conditions.

    You are responsible for any charges and fines, including tolls, congestion charges, speeding tickets and parking or traffic fines.

    If you’ve incurred any charges, such as speeding tickets or unpaid congestion charges, the car hire company will try to contact you when the authorities ask them who was driving. This could be months after your rental – and you’ll have to pay the company’s administration fee as well as the original charge.

    Please note: to help you compare different deals, we’ve standardised the names of these charges. The names that your car hire company uses might be slightly different.

    If you arrange to pick the car up in one location and drop it off in another, the car hire company may charge a one-way fee to cover the cost of returning the car to the original location.
    Prior notification is required for all one-way rentals. If you drop the car off at a location other than the one originally agreed; you will incur a 'Penalty' from the car hire company.

    The car hire company will charge you if the car needs more than a reasonable amount of cleaning after your rental.

    Unfortunately, the car hire company won't tell us how much this charge is. The counter staff will confirm whether this charge applies to you.

  • Age Limits

    Minimum age limit for this car is 25.

  • Deposit / Excess Amounts

    The rental company will require a security deposit of 200,00 € when you pick your car up. The deposit will be returned after the rental, as long as all conditions have been met.

    The car has a damage excess of 2200,00 € including tax.

    The car has a theft excess of 2900,00 € including tax.

    Due to fluctuating foreign exchange rates and other possible banking charges, the car hire company cannot be held responsible for any difference between the amount paid and the amount refunded.

  • Cover Agreements

    Please make sure that you read the terms and conditions you receive when you sign the agreement at pick-up, to find out more about the policy’s exclusions and limits.

  • Fuel Options

    When you pick your car up, the fuel tank will be full or partly full. You will leave a deposit to cover the cost of the fuel: the counter staff will block this money on your credit card. Just before you return your car, please replace the fuel you’ve used.

  • Refuelling charge

    If you return your car with less fuel than it had when you picked it up, the car hire company will keep some or all of your deposit to cover the missing fuel. This will cost you more than you would pay to refill the tank yourself. As well as the cost of the fuel itself, you will pay a non-refundable fuel service charge of 36,60 € including tax.

  • Equipment Rules

    Customers requiring extra equipment may have to leave a deposit at the car hire counter.

  • Booking Agreement

    Our full Terms & Conditions can be viewed at http://www.rentalcars.com/TermsAndConditions.do

Your Booking


You're all set

Booking number: 591166156

Hi Mr Sydney van Ewyk, we've dealt with your enquiry and your case is now closed. If you'd like to report another issue, click below.

Get in touch

Your Car

Ford Transit Combi or SimilarMinivans

  • 9 seats
  • 4 doors
  • Air Conditioning
  • Manual Transmission
  • Fuel Policy: Full to Full
  • Unlimited Mileage
Supplied by: Hertz

Pick-up

August 12, 2014 10:00 AM

Drop-off

September 1, 2014 06:00 PM

Driver Details

Main Driver: Sydney van Ewyk

Flight Details

EK101

Extras

  • Additional Driverx 1

Price Breakdown

Car Hire Charge

AUD1910.77 Pre Paid

Credit Card Charge

AUD0.00 None

Amount Paid

AUD1910.77

Total

AUD1910.77

Collision Damage Waiver (CDW)

Third-Party Liability (TPL)

Theft Protection (TP)

Airport Surcharge

Emergency Roadside Assistance

Local Taxes

Premium Location Surcharge

Road Fee / Road Licensing Fee

Your rental includes unlimited free kilometres.

Changing the length of your rental can affect how many kilometres you can drive for free. It can also affect how much you will pay for each additional kilometre.

What you'll need to take

Acceptable forms of payment

You are required to have a Credit Card for this booking.

The main driver must be in possession of a Credit Card in their own name when picking up the car. The Card must have enough available funds to cover the excess / deposit amount (which will be blocked on the Card for the duration of the rental). The Card will also be required to pay for local fees, extra equipment and anything purchased additionally at the car hire counter.

Credit or Debit Card

Cash and Debit cards are not accepted.

Accepted Credit Cards

American Express

MasterCard

Visa

Diners Club

Please Note:

This company will not accept prepaid, recharge or virtual credit cards – or any card on which the relevant characters are not raised (‘embossed’).

Visa Dankort cards are not accepted.

Not all car hire companies accept Chinese UnionPay credit cards. Please check the UnionPay website for details.

Not Included in the Rental Price

Local Charges

This section shows charges that you’ll pay at the counter because of where you're picking your car up, who's driving, and where you go during your rental.

This section doesn’t show other over-the-counter costs, such as charges for fuel, child seats or additional services. You’ll find details of other charges in other sections of these terms and conditions.

You are responsible for any charges and fines, including tolls, congestion charges, speeding tickets and parking or traffic fines.

If you’ve incurred any charges, such as speeding tickets or unpaid congestion charges, the car hire company will try to contact you when the authorities ask them who was driving. This could be months after your rental – and you’ll have to pay the company’s administration fee as well as the original charge.

Please note: to help you compare different deals, we’ve standardised the names of these charges. The names that your car hire company uses might be slightly different.

One-Way Rules

If you arrange to pick the car up in one location and drop it off in another, the car hire company may charge a one-way fee to cover the cost of returning the car to the original location.
Prior notification is required for all one-way rentals. If you drop the car off at a location other than the one originally agreed; you will incur a 'Penalty' from the car hire company.

Valeting Fee

The car hire company will charge you if the car needs more than a reasonable amount of cleaning after your rental.

Unfortunately, the car hire company won't tell us how much this charge is. The counter staff will confirm whether this charge applies to you.

Age Limits

Minimum age limit for this car is 25.

Deposit / Excess Amounts

The rental company will require a security deposit of 200,00 € when you pick your car up. The deposit will be returned after the rental, as long as all conditions have been met.

The car has a damage excess of 2200,00 € including tax.

The car has a theft excess of 2900,00 € including tax.

Due to fluctuating foreign exchange rates and other possible banking charges, the car hire company cannot be held responsible for any difference between the amount paid and the amount refunded.

Cover Agreements

Please make sure that you read the terms and conditions you receive when you sign the agreement at pick-up, to find out more about the policy’s exclusions and limits.

Fuel Options

When you pick your car up, the fuel tank will be full or partly full. You will leave a deposit to cover the cost of the fuel: the counter staff will block this money on your credit card. Just before you return your car, please replace the fuel you’ve used.

Refuelling charge

If you return your car with less fuel than it had when you picked it up, the car hire company will keep some or all of your deposit to cover the missing fuel. This will cost you more than you would pay to refill the tank yourself. As well as the cost of the fuel itself, you will pay a non-refundable fuel service charge of 36,60 € including tax.

Equipment Rules

Customers requiring extra equipment may have to leave a deposit at the car hire counter.

Booking Agreement

Our full Terms & Conditions can be viewed at http://www.rentalcars.com/TermsAndConditions.do

Extras

Payable at Depot

  • 1 x Additional Driver

Prices for additional extras are controlled by the local rental company and may be subject to change. The prices listed are Guide Prices only, payable direct to the rental company. If you have any additional requirements please include them in your booking request, however Rentalcars.com cannot guarantee their availability.

Requests will be forwarded to the vehicle supplier who will endeavour to fulfil your requirements

Still need help?

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